Here you can find out all about return related questions.
Free returns for UK customers. We’re currently offering an extended returns period for all orders. Orders can be returned within 20 days from the date of delivery.
Please note that before returning goods, please consult customer service and add notes.We’re unable to accept returns on engraved, monogrammed or other personalised items, as we’ve customised these pieces especially for you.
Products you don't like:：If for some reason you're unhappy with your order or have changed your mind, we accept returns on all items - including earrings - that are sent back to us unworn and in their original packaging.
Please use our returns portal to return your item to us.
Our returns period is currently 30 working days and starts from the date you receive your order.
We aim to process all returns within 14 working days, however in some cases this may be extended to 30 working days during busy times of the year.
Please see our Return FAQs for more information.
Please note that this guide only applies to items purchased from the DEEEW Online shopping site (deeew.com) and does not apply to DEEEW jewelry items purchased from other channels and websites. To return a product, please contact our customer service and follow our online return process. To return a product, please refer to the terms and conditions of this website.
As with all Missoma items, you have 30 days to return your item(s) (subject to the exclusions set out in this policy). You are entitled to return your item(s) to the Missoma Store as long it is within 30 days of date of purchase and you have proof of purchase with you, including your order number. Alternatively, you can contact our Customer Care team to process an online return.
We no longer accept exchanges for online purchases (including for size changes). Please contact us if you have any questions about an item or order.
If you would like to exchange a product bought in our DEEEW store, please bring your product back to our store within 30 days.
We aim to process all returned orders within 14 working days. However in some cases, this time frame may be extended to 30 working days during the busy time of year. All refunds will be credited to the original credit card.
Products you don’t like:：If for some reason you’re unhappy with your order or have changed your mind, we accept returns on all items – including earrings – that are sent back to us unworn and in their original packaging.
We’re currently offering an extended returns period for all orders. Orders can be returned within 30 days of purchase. We offer free return for customers in mainland UK (excluding Northern Ireland). Please note that international customs duties and sales taxes are not refunded for orders returned to us from outside the EU. For customers based in Europe or other international countries, the return cost will be calculated in our Returns portal.Please consult customer service.
FAULTY ITEMS or Logistics of damaged items：We sincerely apologise if you have experienced any fault with your new Missoma jewellery. Our customer service team would be happy to assist – please contact us before returning your item to us, so that our team can help more quickly and advise you of next steps and time frames for a refund or replacement item.
We aim to process all orders within 14 working days, however in some cases this may take up to 30 working days during busier times of year. Please contact us if you have any questions.
Returns from international countries outside mainland UK may be subject to a return fee. This cost is calculated in our Returns portal.
Still have questions?
Please contact our customer service staff, we will be happy to help you.