Please note that this guide only applies to items purchased from the DEEEW Online shopping site (deeew.com) and does not apply to DEEEW jewelry items purchased from other channels and websites. To return a product, please contact our customer service and follow our online return process. To return a product, please refer to the terms and conditions of this website.

As with all Missoma items, you have 30 days to return your item(s) (subject to the exclusions set out in this policy). You are entitled to return your item(s) to the Missoma Store as long it is within 30 days of date of purchase and you have proof of purchase with you, including your order number. Alternatively, you can contact our Customer Care team to process an online return.

Products you don’t like:：If for some reason you’re unhappy with your order or have changed your mind, we accept returns on all items – including earrings – that are sent back to us unworn and in their original packaging.

We’re currently offering an extended returns period for all orders. Orders can be returned within 30 days of purchase. We offer free return for customers in mainland UK (excluding Northern Ireland). Please note that international customs duties and sales taxes are not refunded for orders returned to us from outside the EU. For customers based in Europe or other international countries, the return cost will be calculated in our Returns portal.Please consult customer service.

FAULTY ITEMS or Logistics of damaged items：We sincerely apologise if you have experienced any fault with your new Missoma jewellery. Our customer service team would be happy to assist – please contact us before returning your item to us, so that our team can help more quickly and advise you of next steps and time frames for a refund or replacement item.

Returns from international countries outside mainland UK may be subject to a return fee. This cost is calculated in our Returns portal.